Privacy & Cookie Policy
Last updated: October 2026
What we collect
- Account details: your name, email address, and password (stored securely, never in plain text).
- Questions you submit: course, question text, and any file you attach.
- Tutor applications: courses, scores and qualifications, and your statement of intent.
- Basic usage data such as video views and helpfulness votes (not linked to your identity publicly).
How we use it
- To match your question with a tutor and deliver your video answer.
- To send you emails about your question, your application, or your published solution.
- To review tutor applications and keep content accurate and safe.
- We never sell your data and never show ads.
What is public
- Published solutions show the question text and the tutor's name. Student names and emails are always removed.
Cookies & local storage
- Essential: keeping you signed in and remembering your light/dark theme, language and cookie choice.
- We do not use advertising or third-party tracking cookies. Embedded YouTube or Loom videos may set their own cookies when played.
Security
- Data is encrypted in transit, access is limited by role (student, tutor, admin), and uploaded files are private.
Your rights
- You can ask us to view, correct, or delete your data at any time by contacting the VELUTAN team. If you're under 16, please make sure a parent or guardian is aware you're using the service.